Our Terms of Service

Last updated 3 August 2026

1. About these Terms

These Terms of Service govern business access to and use of Atlas, including the website at atlas.delgato.co.uk, its applications, features, content and related services.

Atlas is provided by:

In these Terms:

• Atlas, we, us and our refer to Darren Docherty trading as Delgato.
• Customer, you and your refer to the organisation purchasing or using Atlas.
• Authorised User means an individual authorised by the Customer to use Atlas.
• Customer Data means information, documents and other content submitted to Atlas by or for the Customer.
• Organisation Owner means the Authorised User with owner-level control of an Atlas organisation.
• Site means an operating location enabled within the Customer's Atlas organisation.
• Subscription means the Customer's paid or complimentary right to use Atlas.

These Terms form a legally binding agreement between us and the Customer. The person accepting them confirms that they have authority to bind the Customer.

2. Business use only

Atlas is provided for business and professional use. It is not offered to consumers for personal, family or household purposes.

An individual accepting these Terms must be at least 18 years old and legally capable of entering into this agreement.

3. The Atlas service

Atlas is a people-management, absence-management and employee-relations platform. Features may include:

• employee and Site records;
• absence records and return-to-work forms;
• absence trigger settings;
• employee-relations case management;
• investigations, grievances, conduct and disciplinary records;
• notes, documents, letters and activity histories;
• access controls, notifications and search;
• Organisation and Subscription management; and
• other features introduced from time to time.

We may improve, modify, replace or discontinue features where reasonably necessary. We will give at least 30 days' notice before a material reduction to the core functionality of a paid Subscription where reasonably possible, except where a change is needed sooner for security, legal compliance or to prevent misuse.

4. Atlas is not legal advice

Atlas is a software tool. It does not provide legal, regulatory, tax, medical, human-resources or other professional advice.

Templates, prompts, suggested wording, trigger settings, workflows and automated outputs are operational aids only. They do not replace the Customer's judgement or advice from a suitably qualified professional.

The Customer remains responsible for:

• all employment and case-management decisions;
• ensuring procedures and outcomes are fair and lawful;
• reviewing letters and documents before they are issued;
• choosing a lawful basis for processing employee information;
• providing any required privacy information to employees; and
• ensuring that its use of Atlas is necessary, proportionate and lawful.

No decision producing legal or similarly significant effects should be made solely from an automated Atlas output.

5. Accounts and authorised users

The Customer must provide accurate registration, contact and billing information. Each Authorised User must use their own account and keep access credentials secure.

The Customer is responsible for:

• deciding who may access its Organisation;
• assigning appropriate permissions and Site access;
• removing access promptly when it is no longer required;
• reviewing account activity; and
• notifying us promptly of suspected unauthorised access.

Accounts must not be shared. Authentication and account-management services are supplied through Clerk.

6. Customer responsibilities and acceptable use

The Customer must ensure that its use of Atlas and all Customer Data comply with applicable law. It must only submit personal data it is entitled to process.

The Customer must not use Atlas to:

• process information unlawfully, unfairly or without a valid purpose;
• discriminate unlawfully, harass, threaten or harm another person;
• upload defamatory, fraudulent, misleading or unlawful material;
• infringe intellectual-property, confidentiality or privacy rights;
• upload malware or malicious code;
• bypass security, permissions or access controls;
• test Atlas for vulnerabilities without written permission;
• access another customer's information;
• reverse engineer or copy Atlas except where law expressly permits it;
• resell or sublicense Atlas without our written permission; or
• use Atlas or Customer Data to build or train a competing product.

Employee-relations records can contain sensitive information. Customers should not record irrelevant, excessive or unnecessarily intrusive details.

7. Customer Data

The Customer retains its rights in Customer Data. The Customer gives us a limited right to host, copy, transmit, display and otherwise process Customer Data only as needed to:

• provide, maintain and secure Atlas;
• follow the Customer's documented instructions;
• provide support;
• prevent fraud and misuse; and
• comply with applicable law.

We do not acquire ownership of Customer Data. The Customer is responsible for its accuracy, relevance and lawfulness.

8. Data-protection roles

For employee, absence, case, document and similar information that the Customer places in Atlas:

• the Customer normally acts as controller; and
• we normally act as processor.

The Atlas Data Processing Agreement forms part of these Terms.

We act as an independent controller for limited information used for our own purposes, including account administration, Subscription billing, support, security monitoring, fraud prevention, service communications, website analytics and legal compliance. These activities are described in the Atlas Privacy Policy.

9. Subscription price and taxes

Unless a different arrangement is agreed in writing, Atlas is charged monthly using graduated employee pricing:

• the first 250 employees are charged at £0.30 per employee;
• employees 251 to 500 are charged at £0.28 per employee;
• employees 501 to 1,000 are charged at £0.25 per employee; and
• employees 1,001 to 2,500 are charged at £0.22 per employee.

The lower rate applies only to employees within that band. A minimum Subscription charge of £30 per month applies and covers up to 100 employees. Organisations with more than 2,500 employees require custom pricing agreed in writing.

We are not currently registered for VAT and do not add VAT to this price. If our tax status changes, taxes that we are legally required to charge may be added after reasonable notice.

The declared workforce size and estimated monthly price will be shown before the Customer confirms a Subscription. We may offer agreed complimentary access to selected Organisations.

10. Free trial

New Organisations may receive a 14-day free trial. Payment details are not required to begin the trial.

The trial does not automatically become a paid Subscription unless the Organisation Owner actively sets up billing and confirms the Subscription. If no paid or complimentary arrangement is in place when the trial ends, access may be restricted to the steps needed to set up billing or leave the Organisation.

We may limit or withdraw a trial where it is duplicated, abused or obtained fraudulently.

11. Billing and renewal

Paid Subscriptions are billed monthly in advance and renew automatically until cancelled.

The Customer authorises us and Stripe to collect recurring charges, prorated charges and any taxes legally due using the selected payment method. Available payment methods may include payment card and UK Bacs Direct Debit.

Invoices and receipts may be provided electronically. The Customer must keep billing and payment details current.

12. Changes to workforce size

The Customer must keep its declared workforce size accurate. If the declared workforce size increases during a billing period, the additional charge may be prorated for the rest of that billing period.

If the declared workforce size decreases, the lower recurring charge takes effect at the next renewal. We do not refund or credit the unused portion of the current billing period.

Changing the declared workforce size does not itself add, archive or delete employee records or other Customer Data.

13. Failed payments

If payment fails, we may retry it and contact the Organisation Owner. We normally allow a seven-day grace period from the failed payment date.

If payment remains outstanding after seven days, access to Atlas may be locked, apart from any limited billing or account-recovery steps we make available. Full access may be restored after all overdue charges are paid.

We will not permanently delete Customer Data solely because of one failed payment attempt. The cancellation and retention rules below still apply.

14. Cancellation and refunds

The Organisation Owner may cancel through the Billing tab or by emailing hello@delgato.co.uk.

Cancellation takes effect at the end of the current paid month. The Customer may continue using Atlas until then unless access has been suspended for another reason.

Except where law requires otherwise:

• charges already paid are non-refundable;
• no refund or credit is given for a partial month;
• no refund is given for unused accounts or Sites; and
• cancellation does not remove the obligation to pay charges already due.

After the paid period ends, the Organisation will be locked. Customer Data will normally be retained for 30 days and then permanently deleted from live systems unless the Organisation Owner requests earlier deletion or law requires specific records to be retained.

15. Complimentary access and promotions

We may give selected Organisations complimentary access or a promotional discount. Unless agreed otherwise, such arrangements are personal to that Customer, have no cash value and cannot be transferred or resold.

We may end or change complimentary access on at least 30 days' notice. We may withdraw access sooner if it was obtained or used improperly.

16. Organisation deletion

Only the Organisation Owner may request deletion through the controls provided in Atlas.

Confirming permanent Organisation deletion removes the Organisation and its Sites, memberships, absences, employees, cases, documents and settings from live systems. This cannot be undone, and Atlas does not provide a recovery service after deletion.

We may retain limited billing, security or legal records where required by law or necessary to establish, exercise or defend legal claims. Infrastructure providers may also retain short-lived technical copies until their normal secure deletion cycles complete; these copies are not available to restore the Organisation.

17. Customer records and data availability

The Customer is responsible for keeping any separate records or copies it is legally required to retain. Atlas does not promise a general Organisation-wide data export facility.

Where Atlas provides individual download or export features, the Customer is responsible for securing the downloaded material and limiting access to it.

18. Suspension and termination

We may suspend or restrict access where reasonably necessary because:

• charges are overdue;
• the Customer materially breaches these Terms;
• use creates a security, legal or operational risk;
• we reasonably suspect fraud or unauthorised use;
• suspension is required by law; or
• continued service could expose us or another person to harm or liability.

Where reasonably possible, we will tell the Customer and allow it to resolve the issue.

Either party may terminate for a material breach that is not remedied within 30 days after written notice, where the breach can be remedied. We may terminate immediately for an irremediable breach, unlawful or fraudulent use, insolvency, or where law prohibits continued service.

19. Availability, maintenance and support

We aim to provide a reliable service but do not offer a service-level agreement and do not guarantee uninterrupted or error-free availability.

Atlas may be unavailable because of maintenance, third-party infrastructure failures, security incidents, internet failures, legal requirements or events outside our reasonable control.

Support is available through Atlas or at hello@delgato.co.uk. We will use reasonable efforts to investigate issues, but response and resolution times are not guaranteed.

20. Third-party services

Atlas depends on third-party services including Clerk, Stripe, Railway and Vercel. Third-party services may have their own terms and privacy information.

We remain responsible for our obligations where a provider acts as our sub-processor. We are not responsible for a separate third-party service that the Customer selects or connects directly.

21. Intellectual property and licence

Atlas and its software, branding, interface, templates, documentation and service content are owned by or licensed to us.

While a Subscription is active and the Customer complies with these Terms, we grant the Customer a limited, non-exclusive, non-transferable and revocable right to use Atlas for its internal business purposes.

The Customer may use documents it creates through Atlas for its own lawful business purposes.

22. Feedback

We may use feedback and suggestions to improve Atlas without payment or obligation, provided we do not publicly identify the Customer or disclose its confidential information without permission.

23. Confidentiality

Each party must protect the other party's confidential information, use it only for this agreement and disclose it only to people who need it and are bound by confidentiality duties.

This does not apply to information that is public through no breach, was already lawfully known, is received lawfully without restriction or is independently developed. A party may disclose information where legally required, with prior notice where lawful and reasonably practical.

24. Security

We will use appropriate technical and organisational measures designed to protect Customer Data. No online service is completely secure.

The Customer must use suitable safeguards, including secure accounts, appropriate permissions, prompt removal of former users, safe devices and staff training. Suspected security incidents involving Atlas should be reported promptly to hello@delgato.co.uk.

25. Warranties

Each party confirms that it has authority to enter into this agreement. We will provide Atlas with reasonable care and skill.

To the fullest extent permitted by law, we do not promise that Atlas will always be available, that every defect will be corrected immediately, that Atlas will meet every individual requirement, or that templates and outputs will be suitable for a particular legal or employment situation.

26. Liability that is not limited

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any liability that cannot lawfully be excluded or limited; or
• data-protection liability to the extent it cannot lawfully be limited.

27. Limits of liability

Subject to the clause above, neither party is liable for indirect or consequential loss, loss of profit, anticipated savings, business opportunity or goodwill.

We are not liable for loss caused by the Customer's employment decisions, its unlawful or inaccurate Customer Data, its failure to maintain appropriate access controls, or its failure to retain records it needs outside Atlas.

Subject to the clause above, our total aggregate liability arising from or relating to Atlas and these Terms will not exceed the Subscription charges actually paid by the Customer during the 12 months immediately before the event giving rise to the claim.

The parties agree that this allocation of risk is reflected in the Subscription price.

28. Customer indemnity

The Customer will indemnify us against third-party claims and reasonable costs arising directly from unlawful Customer Data, unlawful use of Atlas, infringement of third-party rights or employment decisions made by the Customer, except to the extent caused by our breach of these Terms or applicable law.

29. Changes to prices and these Terms

We may change prices or these Terms by giving at least 30 days' notice of a material change. Changes will normally take effect at the first renewal after the notice period.

We may make an urgent change sooner where required by law, security or to prevent misuse. If the Customer does not accept a material change, it may cancel before that change takes effect.

The latest version will be published with a new Last updated date. We may ask the Organisation Owner to accept updated Terms expressly.

30. Notices

Legal notices to us must be sent to hello@delgato.co.uk or to our business correspondence address above.

We may send notices to the Organisation Owner's registered email address, another administrative contact supplied by the Customer or through an Atlas notification. The Customer must keep its contact details current.

31. Events outside reasonable control

Neither party is liable for delay or failure caused by circumstances outside its reasonable control. This does not excuse charges that became due before the relevant event.

32. Assignment, waiver and severability

The Customer may not assign this agreement without our written consent. We may assign it as part of a business reorganisation, sale or transfer, provided this does not materially reduce the Customer's rights.

A delay in enforcing a right is not a waiver. If part of these Terms is unenforceable, the rest remains in effect.

33. Entire agreement and third-party rights

These Terms, the Privacy Policy, the Data Processing Agreement and any written Subscription terms form the entire agreement about Atlas and replace earlier discussions on the same subject.

No person other than the Customer and us has a right to enforce these Terms under the Contract (Third Party Rights) (Scotland) Act 2017.

34. Governing law and courts

These Terms and any non-contractual dispute are governed by Scots law. The Scottish courts have exclusive jurisdiction.

35. Contact

Questions about these Terms should be sent to: